Support
We're here to help your business run smoothly.
Help topics
Orders & Storefront
Managing orders, your storefront, and website API
Billing & Subscriptions
Plans, payments, invoices, and cancellations
Integrations
HubRise, delivery platforms, and connections
Account & Team
Profile, staff invites, and settings
Frequently asked questions
How do I set up my business?
After signing up, choose your industry (Takeaway, Retail, Café, Trades, Florist, or Off Licence) and complete the short onboarding flow. You'll be guided through adding your business details, products or menu items, and key settings.
How do I connect Just Eat, Deliveroo, or Uber Eats?
Takeaway businesses can connect delivery platforms via HubRise. Go to Integrations in your takeaway hub, click 'Connect HubRise', and follow the prompts to link your accounts. Orders from all connected platforms then flow in automatically.
How do subscriptions and billing work?
Paid plans (Starter, Pro, Enterprise) are billed monthly or annually via Stripe. You can upgrade, change, or cancel your plan anytime from the Subscription page. Annual plans save you the equivalent of two months.
Can I sell through my own website?
Yes. Each business gets a public storefront and an API key for ingesting orders from your own website. Find your API key and endpoint under Integrations → Website API.
How do I invite staff or team members?
Account admins can invite team members from Settings. Each invitee joins under your business with a role you choose.
Is my data private to my business?
Yes. Every business is isolated — your data (orders, customers, stock, finance) is visible only to you and any team members you invite. No other business can access your records.